Privacy Policy

Welcome to Bunkmonk Hospitality LLP ("Bunkmonk", "we", "our", or "us"). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, make a reservation, stay at our property, participate in our experiences, or otherwise interact with us.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. About Bunkmonk

Bunkmonk Hospitality LLP is a hospitality company based in India, offering hostel accommodation, private rooms, premium Swiss tent stays, café services, curated local experiences, and related hospitality services.

This Privacy Policy applies to:

• Our official website
• Direct bookings
• Walk-in bookings
• Telephone and WhatsApp enquiries
• Email communications
• Social media interactions
• Café services
• Guest experiences and activities
• Future Bunkmonk mobile applications
• Any future Bunkmonk properties operated by us

2. Information We Collect

Depending on how you interact with us, we may collect different categories of information.

A. Personal Information

This may include:

• Full name
• Date of birth
• Gender (where required)
• Nationality
• Residential address
• Email address
• Mobile number
• Emergency contact details

B. Government Identification

Where required under applicable laws or for guest verification, we may collect:

• Passport
• Aadhaar (where legally permissible)
• Driving Licence
• Voter ID
• Other government-issued identity documents

International guests may also be required to provide visa details or other travel documents as required under Indian law.

C. Booking Information

When you reserve accommodation, we may collect:

• Check-in and check-out dates
• Number of guests
• Room or dorm preference
• Special requests
• Arrival time
• Travel information
• Booking history
• Cancellation history

D. Payment Information

Payments may be processed through secure third-party payment providers.

Depending on your payment method, we may receive:

• Transaction ID
• Payment status
• Amount paid
• Date and time of payment

We do not store your complete debit card, credit card, or banking credentials on our servers.

E. Communications

If you contact us, we may collect:

• Email correspondence
• WhatsApp messages
• Contact form submissions
• Phone call records (where legally permitted)
• Customer support conversations

F. Device & Technical Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Operating system
• Device type
• Language settings
• Pages visited
• Time spent on our website
• Referral source
• Approximate geographic location

3. Information We Receive From Third Parties

If you book through travel platforms or partners, we may receive information from them to fulfil your reservation.

These may include:

• Online Travel Agencies (OTAs)
• Payment gateways
• Travel agents
• Corporate partners
• Event organisers
• Booking partners

The information shared with us depends on your relationship with that third party and their own privacy practices.

4. How We Use Your Information

We use your information only for legitimate business purposes, including to:

• Process reservations
• Confirm bookings
• Verify guest identity
• Provide accommodation services
• Facilitate check-in and check-out
• Respond to enquiries
• Communicate important booking updates
• Process payments
• Provide customer support
• Personalise guest experiences
• Improve our services
• Maintain security at our property
• Meet legal and regulatory obligations
• Prevent fraud and misuse
• Analyse website performance
• Send promotional communications where you have provided consent or where permitted by law

5. Legal Basis for Processing

We process your information for one or more of the following reasons:

• To perform a contract with you
• To comply with legal obligations
• To protect our legitimate business interests
• To protect the safety of guests and employees
• With your consent, where required

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember user preferences
• Maintain website functionality
• Understand visitor behaviour
• Improve website performance
• Analyse traffic
• Enhance security

You may disable cookies through your browser settings; however, some features of our website may not function correctly.

7. Marketing Communications

If you subscribe to newsletters or promotional updates, we may occasionally send information about:

• New property launches
• Special offers
• Seasonal promotions
• Events
• Experiences
• Travel inspiration
• Product updates

You may unsubscribe at any time using the link included in our emails or by contacting us directly.

We do not send unsolicited promotional messages where prohibited by applicable law.

8. Social Media

If you interact with us through platforms such as Instagram, Facebook, LinkedIn, or YouTube, your interactions are also governed by the privacy policies of those respective platforms.

Please avoid sharing sensitive personal information through public comments or messages.

9. How We Share Your Information

We treat your personal information with care and do not sell, rent, or trade it to third parties for their independent marketing purposes.

We may share your information only when necessary to provide our services, comply with legal obligations, or protect our legitimate business interests.

Your information may be shared with:

Service Providers

We work with trusted third-party service providers who help us operate our business, including:

• Payment gateway providers – Razorpay.com
• Booking and reservation software providers – Stayflexi.com
• Property Management System (PMS) providers – Stayflexi.com
• Website hosting providers – Hostinger.com
• Email and communication platforms – WhatsApp/Meta/Hostinger.com
• Cloud storage providers – Google.com/hostinger.com
• Marketing and analytics partners - Meta

These providers are permitted to access your information only to perform services on our behalf and are expected to protect it appropriately.

Online Booking Partners

If you book through an Online Travel Agency (OTA) or booking platform, certain booking information may be exchanged between Bunkmonk and the respective platform to manage your reservation, payment status, cancellations, and guest communication.

Government Authorities

Where required by law, we may disclose personal information to:

• Law enforcement agencies
• Government authorities
• Courts or tribunals
• Regulatory bodies
• Immigration authorities

This may include guest registration information and identity verification records required under applicable laws.

Business Transfers

If Bunkmonk undergoes a merger, acquisition, restructuring, investment, or sale of assets, your information may be transferred as part of that transaction, subject to applicable legal requirements.

10. CCTV and Property Security

To ensure the safety and security of our guests, visitors, employees, and property, CCTV cameras may be installed in selected common areas.

CCTV monitoring is used solely for legitimate security purposes, including:

• Protecting guests and staff
• Preventing theft, vandalism, and unlawful activities
• Investigating safety incidents
• Assisting law enforcement where legally required

CCTV cameras are not installed inside guest rooms, dormitories, bathrooms, changing areas, or other spaces where guests have a reasonable expectation of privacy.

Recorded footage may be retained for a limited period unless preservation is required for legal or investigative purposes.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete your booking
• Provide our services
• Resolve disputes
• Meet legal obligations
• Maintain financial records
• Prevent fraud
• Enforce our policies

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When information is no longer required, we will securely delete, anonymise, or dispose of it using appropriate methods.

12. Data Security

Protecting your information is important to us.

We implement reasonable technical, organisational, and administrative safeguards designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Examples of these safeguards may include:

• Secure password practices
• Restricted employee access
• Encrypted communications where appropriate
• Firewalls and security monitoring
• Regular software updates
• Secure payment integrations

While we strive to protect your information, no system can guarantee absolute security. Users should also take reasonable precautions to protect their own devices and accounts.

13. International Guests

Bunkmonk welcomes travellers from around the world.

International guests may be required to provide additional information or identification documents in accordance with Indian immigration and hospitality regulations.

By booking accommodation with us, international guests acknowledge that certain information may need to be shared with relevant government authorities where legally required.

14. Children's Privacy

Our services are intended primarily for adults.

Guests below the age of 18 may stay only in accordance with our booking policies and under the supervision or responsibility of a parent, legal guardian, or authorised adult where applicable.

We do not knowingly collect personal information directly from children without appropriate legal authority.

If you believe a child has provided personal information without the required permission, please contact us so that appropriate action may be taken.

15. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Update your contact details
• Withdraw consent where processing is based on consent
• Request deletion of personal information where legally permissible
• Request clarification regarding how your information is processed
• Raise concerns regarding our handling of your information

Certain requests may be limited where we are legally required to retain information or where deletion would prevent us from fulfilling contractual or regulatory obligations.

16. Third-Party Websites

Our website may contain links to third-party websites, travel partners, social media platforms, or external services.

These websites operate independently and have their own privacy practices.

Bunkmonk is not responsible for the privacy, security, or content of external websites. We encourage you to review their privacy policies before sharing personal information.

17. Future Services

As Bunkmonk grows, we may introduce additional services including:

• Mobile applications
• Loyalty programmes
• Membership services
• Community platforms
• Event registrations
• Experience bookings
• Digital wallets
• Franchise-operated properties

This Privacy Policy will continue to apply to those services unless a separate privacy notice is specifically provided.

Where new services require additional data collection, we will update this Privacy Policy accordingly.

18. Compliance with Applicable Laws

Bunkmonk is committed to handling personal information responsibly and in accordance with applicable laws and regulations, including the Digital Personal Data Protection Act, 2023 (India), and other relevant legal requirements.

Where local laws provide additional rights or protections, we will endeavour to comply with those obligations to the extent applicable.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Technological developments
• Legal or regulatory requirements
• Business operations
• Security improvements

The revised version will be published on our website along with the updated Effective Date.

Continued use of our services after changes become effective constitutes your acceptance of the revised Privacy Policy.

20. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we process your personal information, please contact us.

Bunkmonk Hospitality LLP

Varkala, Kerala, India

Email: privacy@bunkmonk.in

Website: http://www.bunkmonk.in/

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable timeframe.

21. Consent

By visiting our website, making a reservation, staying at our property, participating in our experiences, or otherwise interacting with Bunkmonk, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Where consent is required by applicable law, you expressly consent to the collection, use, storage, and processing of your personal information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should refrain from using our website or services.